Farmison & Co Reviews

We had some good experiences of ordering meat (lamb and sausages) from Farmison, so we decided to order some goose breasts for Xmas 2022. To say that the goose breasts had the texture of shoe leather would be a kindness. They were much worse than that and they had very little flavour. In Farmison's defence, when I complained they (eventually) gave me a refund, but that did not compensate for the hassle and embarrassment involved when serving sub-standard meat to my guests. The lumps of goose left on the side of the plates spoke for themselves. AVOID at all costs!!

Just finished the 5th meal using meat from Farmison & Co and can honestly say its all been flawless.
Lamp rump, beef steaks (flat iron, rump and bavette) and chorizo have all been fantastic. I can be a bit on the fussy side with meat but there's never been a scrap left.

Deliveries have always been accurate and are packed so well.

Thanks very much, I'll be back ?

Disappointed in my Christmas order,some items missing but no reason given. The stuffed chicken crown was bland and only tasted the stuffing.
I have used Farmison for years but no more l have removed myself from their emails.
Better meat elsewhere

I'm angry, frustrated and disappointed! For my husband's birthday I wanted to cook his favourite Beef Wellington and decided to purchase online. I cooked it medium rare, but my goodness the beef was awful, it had no flavour - it was tasteless it wasn't worth the price of circa £80. Considering how much I paid. This company is a scam and I have been scammed! I was embarrassed serving that!

Not sure what delivery problems they had before Christmas but can only comment on my experience.
Delivered on time, staff were helpful and friendly and the meat was some of the best i have had in a long time. Bacon tasted like it used to years ago and the sirloin's flavour was exceptional, all in all i was very pleased and will use again.

Delivered a day later than ordered, so missed the event I ordered the food for. Having been to the local butcher to buy the meat I needed, Farmison then delivered the original order 24 hours later leaving me having paid twice. No refund or compensation offered so I am £50 out of pocket.

Needless to say I will not be using them again. Appalling customer service.

We ordered 4 items from Farmison.com. So far we have only tried 2 ….. The Nidderdale sausages were virtually tasteless and the steak and kidney suet puddings did not contain even a trace of a piece of kidney or the flavour of one, they might as well have called it a pulled beef pie as there were no chunks of beef in the pudding. In addition the puddings did not include any cooking instructions in the packaging so had to spend extra time hunting down their instructions via a web search. Using the search box on their direct site page came up with no results so goodness knows where these are hidden. The instructions are incomplete as they do not specify whether to cook from frozen or that they needed to be defrosted first or not. Following best to bake recommendation and cooked from frozen the suet turned out more like a very crispy pastry. We shall have to see how we fare with the other two items.

Would give zero stars if I could...
This is the 4th order I've placed and paid the additional £5.95 for delivery before 12:00. Three of them arrived after 20:00 (all marked as next day delivery NOT expedited delivery), the last one arrived a day late (30/12) after I'd left for a New Year break. Spoilt by the time I got home so it went in the bin.
Contacted 'Customer Services' (yeah right!) got a holding email - sorry but we're sooo busy (dealing with complaints I suspect) then nothing.
Then I get an email about them scaling the business and would I like to invest - they've got to be joking!
I'll never use Farmison again and I've encouraged my network to avoid them too.

Good customer service - resolved an issue promptly & professionally . Meat delivered was good quality (although expensive)
Only real complaint would be DPD who left an order on our front door step in full view of the street - we were in and the courier did not ring the doorbell , despite the instructions stating to do so.

I haven't received the ordered products from Farmison on a agreed day without any explanation or notification. Instead I received an eMail from delivery company (DPD) saying that my parcel is on its way back to Farmison & Co. I phoned F&C useless Customer Service and was told that I would be called back by an Account team. After two days no one did. I sent them an eMail but received an answer that they were so busy and would write me back in 48 hours. As I had enough I sent them another one requesting to cancel the all thing and make a refund. Unfortunately this isn't the first time that happened to me. Exactly the same thing took place with my previous F&C order few month ago. But it won't any more. This is a story how Farmison & Co lost a customer.

I ordered a ham for Christmas and what arrived bore absolutely no resemblance to the ham that was advertised or like any ham I had ever seen. I emailed farmison about it and this is the response I received.
Due to the nature of our business dealing with these beautiful free roaming animals there is minimal if any intervention with them whilst they are out roaming the two parks in North Yorkshire and foraging freely. This therefore means that each animal is different in growth and development and it sounds as though there may have been an inconsistency with this particular animal.
Inconsistant animals!!!!! Think I'll be using someone else in future!

We ordered fillet steak and a gammon for Christmas. Fillet was 4/5. Gammon was 0/5 - the toughest joint we have had in 30 years of cooking this for Christmas Eve. I emailed them on 26th December regarding the gammon - received a holding response after 1 week and nothing since. So 1 star overall, following a deduction for the most appalling customer service.

Please add this to the growing list of others who were let down with Christmas deliveries and paid a premium price for the privilege. Running around on Christmas Eve to find a centre piece for our main meal wasn’t fun.

Customer service was non existent until today (5/1/23) and have done nothing to make me feel any less bitter. On a more positive note, on-line retailers like this are the boost that our High Streets need.

We ordered goose legs a few months in advance so we were pretty stressed when, on 21st December, we received only 2 of the 8 legs we ordered. It was very disappointing to have no response to phone calls and only get through to automated messages after waiting for nearly an hour. Luckily, Jodie responded to our Facebook message and made sure the rest of our order was delivered next day. Thank you, Jodie. Importantly, the meat was excellent. Just about a 4 out of 5 stars.

Made a Christmas order well in advance , full payment taken on submission of order, order promised for Christmas Eve and £10 extra paid for delivery before 12.pm. Only part of the order arrived on the 24th (£80 ham, with use by date of the 26th)Turkey crown missing, frantic calls made to be informed Turkey would most likely not arrive as issue with Courier ( DPD). Confirmation by email at 2.30pm on Christmas Eve that said Turkey would not arrive, Christmas meal 10 ruined, promised refund still not been paid, deal with this company at your peril!